English title: The effect of the elapsed time between the initial refusal and conversion contact on conversion success: Evidence from the 2nd round of the European social survey

Author(s): Koen Beullens - Jaak Billiet - G. Loosveldt -

Language: English

Type: Journal article

Year: 2009


The hold period between the initial refusal and the follow-up conversion attempt may be used as a strategic tool to improve conversion rates. We argue that longer hold periods result in better conversion rates, particularly among hard-to-convert refusals. In this article we will first investigate to what extend and in which manner survey authorities exert this elapsed time as an active survey instrument. Contact sheet data show that different national survey coordinators deploy different strategies with regard to this hold period. In the Netherlands, intentional survey tactics can be disentangled, whereas Swiss contact data show that the length of the hold period is a mere result other fieldwork conditions. Actual conversion success seems to be consistently dependent upon the hold period between the initial refusal and the follow-up contact.

Volume: 44

Issue: 6

From page no: 1053

To page no: 1065

Refereed: Yes

DOI: 10.1007/S11135-009-9257-4

Journal: Quality and quantity

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